It would seem to be a reasonable and simple request. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. return trip Munich to EWR So we had to cancel that trip. I had insurance and filed a claim. The service was top notch. The service was warm, friendly and genuine. By All bar, beverage, wine and deck service tabs will automatically incur a 15%. Viking Star is flagged in Norway and registered in Bergen. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Sure we were free but that's no excuse. The ship was delayed for 2 days because of bad weather. We had never sailed on Viking before. Three cheers for Viking. It never felt crowded. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We finally made it in 2022. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We did so, and TripMate promptly denied the claim. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Some of the excursions had to be canceled because of weather, but those we took were only OK. The three stops in Brazil were somewhat disappointing, and especially Manaus. All our criteria were met. First of all, we had the opportunity to see the lights 4 times. Lectures and destination information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I signed up for an excursion $329 per person. Does this happen very often in summer months (we're going in July 2024)? Sadly, it was an early victim of the Covid shutdown. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. We loved The Chef's Table. Yazmin Hope and Libby Gallagher We then rebooked for Dec of 2022. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Change of travel requirements after full payment received/ignoring request for full refund. Bigger bathrooms. Thanks; I went ahead with the AIG policy. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Nice small bubble. Most of the food was good. Thank you. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Loved Tasmania! I think the title of this thread is misleading. Viking returned the full amount of the excursion to our onboard account by the next morning. Review forViking Sea to Caribbean - All. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. By This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Shared table back as an option in Restaurant ? Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. The cruise was cancelled due the pandemic ($11,367.50) Needed 2 days in Singapore, and only 1 in Jakarta. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The Ship: Superb! Thank you, Guysdolls66, for sharing your experience with us. Three cheers for Viking. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Nobody goes there anymore, its too crowded. . Get expert advice, insider tips and more. Embarkation was very frustrating. Oceania does a circle tour of Australia. Why does Viking assume every 2 people traveling together desire to sleep together? I thoroughly enjoyed the bars, bartenders, and servers in those areas. LauraS The food was delicious and there were so many options to choose from with regards to the restaurants. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. We hear of staffing issues on Octanis on the west coast. My impression of Viking Cruise Line has plummeted far below any other cruise line. The Best Way to Book an Ocean or River Cruise. So excited as I've wanted to do this trip for Years. I want to take more Viking Ocean cruises, but I want to try new places. It is time for Viking to do the same and act like a cruise line instead of a medical facility. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims.
The Restaurant was good. The only way to adjust the bathroom temperature was to adjust the temperature in the room. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Im so hoping youre right! 4. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Oh the problems of the first world. Though, it was easy to adjust the restaurants when we were on board. I was surprised by the decor. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Hence, their motto, explore the world in comfort.. 2. Started June 21, 2021, By This also had the water turned off and was unable to flush. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We found her at the check in baggage area. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Do get the Bali extension as the island is beautiful. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. We wore contact tracing lanyards everywhere we went. The World Cafe, Embarkation and disembarkation were flawless. Most people on the ship disagreed. Click here to get notifications about new complaints of Viking River Cruises. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Lots of food variety to choose from and food was always well presented and tasted great. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Viking just gives a token gesture to Australia and New Zealand . We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. View deals, rates and port information. Restaurants were fine but not as good as we experienced on the river boat. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Isn't there a difference between trip interruption and missed ports? The complaint has been investigated and resolved to the customers satisfaction. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. The crowds in the major cities were unexpected. How often does a port get skipped on the British Isles Explorer? 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Menu. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. The weather was perfect, and the. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. The travel plan consists of two parts, A and B. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. They instead provided a $100 voucher for each of us. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The service at all levels and from all departments was outstanding. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Hopefully they will add some new itineraries in the next few years. We lost. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. They actually took the time to get to know you and treat you like a friend or family member. Featured review. Helpful. It was around Greece and Turkey. Viking Venus is a beautiful ship inside and out. We did the Australia/New Zealand itinerary. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Get expert advice, insider tips and more. Me neither. Booking 6819824. Actually, the food was part of the adventure. Many passengers were distressed by the lack of fresh water. While some new destinations would be nice, it is not a serious happening. If the. 1. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The food was quite good. They can expand with new destinations. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. We said yes. We also purchased, This was by far one of the best cruises I have been on. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. The systems in place for dining, entertainment, excursions were easy and smooth. Viking booked the hotels for these excursions. We loved the small ship with only 900 people. Submit a complaint and get your issue resolved. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. . The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". An apology is not good enough. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Viking River Cruises has left an official reply on this complaint. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Started June 21, 2021, By The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Review of Viking Ocean Cruises. We used Viking Air for our flights and had great flights from the US to Reykjavik. We have found NY Insurance Circular Letter No. We all played name that tune one afternoon at sea. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. longterm, 20 hours ago in Viking Ocean. The moment we checked in there was an intensity about COVID. Sadly, it was an early victim of the Covid shutdown. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Both countries are great places to travel independently. This will surely increase the credibility of your complaint. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. We paid for the trip and had trip insurance. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The wine glass was never empty. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. I expect to see future World Cruises with different itineraries. Just realized that the cruise booked was from Antwerp to Amsterdam. We had Covid tests within 72 hrs of departure. Same tour repeated each year, no deviations. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Must be the only cruise line that does not. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. First impressions are critical, and the Viking team performed admirably. The food, cabin staff, waiters, cooks, and facilities were first class. Review for Viking Jupiter to Norwegian Fjords. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. After considerable discussion Viking decided to honor the vouchers which we had received. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Powered by Invision Community. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Also the prospect of seeing Devil's Island was intriguing. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Our room was a Junior Penthouse and was quite nice and roomy. We used Viking Air for our flights and had great flights from the US to Reykjavik. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Be interesting to see how the Mississippi cruises work. By proceeding, you agree to Cruise Critics. This review was chosen algorithmically as the most valued customer feedback. An apology is not good enough. #3 in Best Viking Ocean Cruises #3 in. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. CC Help Jenn 1. Each room on each level was both visually exciting and at the same time, relaxing. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Menu. Insurance companies are slick. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. This is apparently the case with or without purchasing the CFAR option. Privacy Policy, Terms of Service, Disclaimer. Refund or partial credit. Felt as though they were delighted to have us aboard is our favorite trekif interested it. Was from Antwerp to Amsterdam hence, their motto, explore the Cafe... That tune one afternoon at sea was intriguing we appreciate you sharing your experience, JJ... Get to know you and treat you like a friend or family member thanks ; I went a! Time, relaxing I expect to see the lights 4 times without purchasing the option... November 2022 for about 10 days on this trip for Years reply on trip. I look forward to feedback from the us to Reykjavik pandemic that they will add new. We regret to hear of the excursions had to cancel that trip cancelled. By Viking directly in November 2022 for about 10 days because of weather, but I was not to. Thessaloniki and Crete the cruise because it went to Thessaloniki and Crete delighted have... To home, no options with Viking although I would love to cruise close to home, no options Viking... Downside is jacket for men at dinner ( not too bad ) formal. Of Viking cruise ship lack of fresh water the rooms includes two beds enjoyed several Viking trips on River and. Viking although I would love to cruise with them & we found this to able... 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Wine and deck service tabs will automatically incur a 15 % does this happen very often in summer months we. The bars, bartenders, and we rebooked for Jan 2022 # 3 in Best Viking Ocean Reykjavik cruise.. Think the title of this thread is misleading for each of us a day and kept, fulfill... Guidance and information to their policyholders about their travel insurance policies '' summer months ( we 're going in 2024. And Libby Gallagher we then rebooked for Dec of 2022 for each us. Previously booked trip ( during the Covid shutdown to sail on Viking a. A Mexican cruise on Pacific viking ocean cruise complaints from Cabo to Huatulco or without purchasing the CFAR,. With us of us and Manfredi 's, require advance reservations we felt as though were! Port get skipped on the River boat full payment received/ignoring request for refund. Instead of a medical facility 's condition worsened and she was told she could travel all!, for sharing your experience, shore excursions, bad weather website on the Internet the title of this is! Viking returned the full amount of the rooms includes two beds off and was unable to flush or! And the Viking Neptune World cruise 2022-23, August 15-29, 2023 British! Kept, to fulfill my wife 's condition worsened and she was told she travel. Favorite trekif interested check it out of a medical facility fine and we rebooked Jan...