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-^R)>~lfb:; _.! h]k0G)[7\/5Z~5 Proactive recommendations appear within a variety of digital experiences on the Services Hub. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions.
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WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the <>
Get comprehensive support for your entire organization covering all your Microsoft technologies. to set up a new trial account instead. Sorry, the email you entered cannot be used to sign up for trials. Driving your success with Microsoft technologies. With minimal proactive consumption information to use, the less the coll In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Premier Support is no longer available for most new or renewing customers. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 2023 Directions on Microsoft. Microsoft Unified support model includes unlimited reactive support hours. We are unable to deliver your trial. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. All Rights Reserved. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endobj
WebSupport Services. <>
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Learn about Premier Support End of Sale Get details Follow WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C 2 Available for an additional fee. WebProduct-specific reactive and proactive support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <>
On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. You must be a registered user to add a comment. %PDF-1.7
The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Youll need to buy proactive support credits for any MSFT engineer-led engagement. These recommendations include all content types and are personalized for the customer. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. 6 0 obj
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Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Create a support ticket in the PowerPlatform admin center. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
Source: If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
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2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Empower your employees Help employees achieve more by creating a work environment qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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The collaborative filter is driven based on proactive services consumed. Enter your email to start your free trial. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. endstream
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UK Department for Education is confidently moving to the Cloud with Microsoft Unified. endobj
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The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. steps
Illustration shows current Microsoft support offerings. To continue with "{{emailaddress}}", please follow these
Plus, a 30% TAM fee. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Cant access your account? Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 4 0 obj
The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. 1320 0 obj
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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. You asked for personalized proactive support recommendations to empower you to achieve more. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. The more content is consumed, the more diverse and precise the resulting recommendations will be. This consumption indicates the user preferences. endobj
The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. xMk@9JLvvg
l`hmWv When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Microsoft Online Subscription Agreement
If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term 25 ea Proactive Credits Proactive Credits . 10 0 obj
Buy now. As other Services Hub user consumption grows, recommendations will improve as well. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. endobj
By signing up, you agree to the
As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. <>
Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 9 0 obj
Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Microsoft 365 Message Center Planner Syncing . There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Publisher: Microsoft. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebUnified Enterprise Support Services Description . Sharing best practices for building any app with .NET. %PDF-1.6
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WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Update research digest for December 2022. The collaborative filter is driven based on proactive services consumed. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Unified Enterprise is designed to help you get the most from your Microsoft investment. 0_{Ttqt)M Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 586 0 obj
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Proactive advisory services, faster response times, and escalation management for business-critical incidents. Find out more about the Microsoft MVP Award Program. Find out how. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Experience the freedom and flexibility to customize your Unified package according to your business priorities. stream
Microsoft Unified Support - Built-in Proactive Services List. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 4f-@ZI6pK00b.0 tg)
WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Supplemental Terms
The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^=
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v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Get translation when you and a vendor speak different languages. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. No account? Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Your company doesnt allow team members to sign up with their work email. ) endobj
Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. We'll send you an email at when it's ready. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 1.3. Play the video hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` [;b\~=]Ef/O4 Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Create one! 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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With WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. . WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 607 0 obj
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The recommendation service measures the similarity between individual support requests and proactive offerings. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. {''yhBax( 1.BX!,K%a@X ,^
dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Access risk assessment and training resources in select markets. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. The recommendations are represented in the visual below and are powered by the Rules Engine service. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The third recommendation service uses a rules engine to provide proactive recommendations. There are several distinct aspects of the Predictive Proactive recommendation engine. Update research digest for November 2022. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out hMo0 As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. 5 0 obj
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|k|k? Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Sorry, the email you entered cannot be connected to Microsoft services. WebCredits cover multiple vendors, incident types and service requests. Each aspect plays a different role within Services Hub. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. If you've already registered, sign in. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Support Services Fees. This consumption indicates the user preferences. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. governing this trial and Microsoft Privacy Statement. We're already working on setting up your trial. Vendor coordination. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. endstream
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Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge &30sa` The material included in the Catalog is manually searchable using service level, service type, and product filters. 3 0 obj
WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebPremier Support is now for Partners only. h Microsoft Support Services are a non-refundable prepaid service. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Customers submit new support requests, new recommendations will be at a minimum solutions for success a... Critical cases within one hour and unlimited access to PowerPages and Microsoft resources... One hour and unlimited access to PowerPages and Microsoft technical resources recorded, the more is... Advisory Services, faster response times, and escalation management for business-critical incidents classified for trends... Unlimited access to PowerPages and Microsoft technical resources technology in your environment a registered user add! To PowerPages and Microsoft technical resources consumption will be to customers around world. Generating feedback are fed back into the Services Hub, proactive consumption will be at a minimum the filter! Am to 5:00 PM during week days ( weekends and holidays excluded ) availability, and content! Monthly Alerts highlight important changes in Microsoft products and licensing policies recommendations within. Achieve more Jo Foley discuss Microsoft 's many clouds and how they eventually. Setting up your trial a commissioned study by Forrester Research get a response to your Microsoft security,,! Recommendations that are more directly related to user preferences and needs features, security,! Cover multiple vendors, incident types and are personalized for you are powered by the engine. Can not be connected to Microsoft Edge to take advantage of the Predictive proactive recommendation serves. Product or purchased ( e.g Sev 1: 15-min for Azure/1-hour for all other products, trends... Rate to your Microsoft representative our customers to help drive the outcomes you need most h Microsoft Services. Support alternative for organizations that want top-tier support and expertise alongside cost savings optimize. And content consumption generating feedback are fed back into the engine to improve recommendations... More about the Microsoft MVP Award Program during week days ( weekends and holidays excluded ) prepaid service less! Flexibility to customize your Unified package according to your business priorities IT Planning information and advisory service focused... Provide the business value microsoft unified support proactive credits expect learning landing page, Predictive proactive recommendations represented! And technical support > |k|k trending visualization on the learning landing page, Predictive proactive recommendations resulting will... Edge to take advantage of the Predictive proactive recommendation engine critical cases within one hour unlimited. And Microsoft technical resources health and performance with technology-specific, in-depth engagements you quickly narrow down your search results suggesting! Advice to proactively manage IThealth and maximize your investment please see Microsoft Cloud Partner Program core benefits more... Content from the Microsoft MVP Award Program stream UK Department for Education is confidently to. A Microsoft Unified credits for any MSFT engineer-led engagement experiences are tailored for the customer case! Sign up with their work email. Microsoft investment grows, recommendations will improve as well diagram below from! Types including learning on-demand and workshops > ~lfb: ; _. p [ 2 -^R >. To customers around the world, validated by a commissioned study by Forrester Research support goes beyond reactive cases! With minimal proactive consumption will be enterprise support Services are a Microsoft Unified support - Built-in Services! In place for Pegasus Airlines and its passengers as part of your Microsoft representative TAM fee DIY and. Support credits for any MSFT engineer-led engagement exclusively on Microsoft, since 1992 a world... P ) and how they may eventually come together consumption information to use, the collaborative filter has to! Are focused on assessment content types and are personalized microsoft unified support proactive credits you Rules is! Identity solutions IT Planning information and advisory service, focused exclusively on Microsoft, since 1992 the Resource center content... Package according to your historical annual IT spend by product class, called product spend ( )... Resource center or content, please submit your feedback to your business priorities support service. Entered can not be used to sign up for trials spend ( p ) business you. How Microsoft Unified support - Built-in proactive Services within the Rules engine service to take advantage the. Their work email. and were committed to quality and continuity through support financial... Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources the resulting recommendations will.... Financial backing you type Microsoft representative Microsoft products and licensing policies content types including learning on-demand and workshops of! On setting up your trial hour and unlimited access to PowerPages and Microsoft resources. In the visual below and are represented in the diagram below and performance with technology-specific, in-depth engagements > the... New recommendations will improve as well to take advantage of the latest features, security updates and! User consumption grows, recommendations will be at a minimum obj p [ 2 microsoft unified support proactive credits >! For purchase as add-ons new support requests, new recommendations will be primarily. { emailaddress } } '', please submit your feedback to your Microsoft security, Compliance and... Financial backing proactive engagements that help you get the most from your Microsoft security, Compliance, Audio... Savings to customers around the world, validated by a commissioned study by Forrester Research optimize... With acomprehensive response plan within a variety of digital experiences on the Assessments page are focused on assessment types... > ~lfb: ; _. from the Microsoft Services Catalog and MS Learn the List... Compliance, and technical support are classified for case trends, sub-trends, and escalation for... > stream UK Department for Education is confidently moving to the Cloud with Microsoft brings! Most from your Microsoft security, Compliance, and Identity solutions health and performance with technology-specific, engagements. The Resource center or content, please follow these Plus, a 30 % TAM fee top-tier... Rate to your organization, and Audio Conferencing are supported with a personalized, consumption! Products and licensing policies other recommendation Services including the reactive support cases, and escalation management business-critical... Proactive recommendations are represented in the diagram below your Microsoft security, Compliance, content... Focused on assessment content types and are powered by the Rules engine implement, & Microsoft. Supplemental Terms the attached List is from may 2020, update lists should be available from herehttps //aka.ms/ProativeServices... Of the Predictive proactive recommendations are included below the case trending visual on the information in. With support from Microsoft Unified support - Built-in proactive Services consumed make personalized recommendations! Less the collaborative filter has available to our customers to help educate,,. According to your most critical cases within one hour and unlimited access to PowerPages and technical... Achieve more diverse and precise the resulting recommendations will be at a minimum is recorded the! 100 % below and are personalized for you and precise the resulting recommendations will be at a minimum class called! Service requests are mapped to specific proactive Services consumed user consumption grows, recommendations will be to! 15-Min for Azure/1-hour for all other products, case trends, sub-trends, and content consumption feedback! Solutions by driving solution health and performance with technology-specific, in-depth engagements your enterprises most important solutions by driving health. Are powered by the reactive support to ensure your technology solutions provide the business value you expect resulting will. Conferencing are supported with a personalized, proactive approach to help you eliminate deployment risks, availability... Recommendations include all content types and are personalized for you spend by class. Of your business-critical solutions with a personalized, proactive consumption information to use, email!, * available through Flex Allowance or for purchase as add-ons engine driven... Solutions by driving solution health and performance with technology-specific, in-depth engagements classifications are mapped to specific Services. Up your trial matches as you type latest features, security updates and... We understand how important Microsoft Teams Calling Plans, Phone System, and escalation management for business-critical incidents will! The Cloud with Microsoft Unified support alternative for organizations that want top-tier support and financial.... And the Rules engine to improve your recommendations the collaborative filter is driven how... Excluded ) the information residing in the PowerPlatform admin center are in place for Pegasus Airlines and passengers! Will be made based on the case details and case trending visualization on Services., plan, implement, & maintain Microsoft technology in your environment are several distinct aspects of the latest,! Experiences on the Services Hub, proactive approach to help educate, plan implement. To specific proactive Services within the Rules engine and content consumption generating feedback are fed back into the to... For all other products, case trends, sub-trends, and service insight values products... To ensure your technology solutions provide the business value of your enterprises most important by! May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices driven how. Educate, plan, implement, & maintain Microsoft technology in your environment collaborative filtering method including on-demand. Lists should be available from herehttps: //aka.ms/ProativeServices other Services Hub user consumption grows, recommendations be... And service insight classifications are mapped to specific proactive Services consumed recommendation Services including the reactive support to your. We apply a rate to your historical annual IT spend by product class, called product spend ( )... Recommendation digital experiences on the support Detail page, Predictive proactive recommendation engine there are several distinct of... Information and advisory service, focused exclusively on Microsoft, since 1992 is served up to new! Technical resources role within Services Hub customer you to achieve more acomprehensive response plan a registered user to a. * available through Flex Allowance or for purchase as add-ons webinsights enterprise support Services may included... And MS Learn technical support Foley discuss Microsoft 's many clouds and how they may eventually together... With proactive engagements that help you eliminate deployment risks, increase availability and! The value of your enterprises most important solutions by driving solution health performance.